CLIP ‘N CLIMB METROCENTRE PROMOTIONAL TERMS AND CONDITIONS

These terms govern the Clip ’n Climb Metrocentre Ultimate Climb Giveaway (the “Promotion”). By entering, you accept these terms in full.

1. Promoter

The Promoter is Bandai Namco Amusement Europe Ltd (company number 2824795), registered in England and Wales, registered office: 37–39 Kew Foot Road, Richmond, TW9 2SS.

Contact: enquiries@bandainamco.co.uk. Licensed and regulated by the Gambling Commission, Operating Licence Number 2098. Clip ’n Climb Metrocentre is operated by Bandai Namco Amusement Europe Ltd.

2. The Promotion

The Promotion is a prize draw promoting Clip ’n Climb Metrocentre. Entry is via online booking (see clause 5).

3. Eligibility

• Open to residents of the United Kingdom aged 18 years or over at the date of entry.
• One entry per person. If more than one booking is made by the same person during the entry period, only the first valid booking will count as an entry, and additional bookings do not improve your chance of winning. Bulk, automated or fraudulent duplicate entries will be disqualified (see clause 10).
• Not open to employees or agents of the Promoter, its group companies, or anyone professionally connected with the Promotion, nor to members of their immediate families or households.
• By entering you confirm you meet these eligibility criteria, that the information you provide is accurate, and that you accept these terms.

4. Entry period

• The Promotion opens at 00:01 (UK time) on 20 July 2026.
• The Promotion closes at 23:59 (UK time) on 2 September 2026 (the “Closing Date”).
• Entries received after the Closing Date, or that are incomplete, will not be accepted.

5. How to enter

Make an online booking at Clip ’n Climb Metrocentre during the entry period and you will be automatically entered into the draw.

We accept no responsibility for entries that are lost, delayed, corrupted, or not received due to technical failure, network, hardware or software failure of any kind, or any other reason outside our reasonable control.

6. The prize

There is one (1) winner, selected at random. The winner receives:

• One (1) Ultimate Climb Pass, which:

1. is valid for 12 months from the date of issue;
2. is non-transferable;
3. admits a group of up to 4 people;
4. permits a maximum of 4 climbs per month, with 1 climb per booking;
5. is subject to venue availability, opening hours and standard venue rules; and
6. is not redeemable for cash.

7. Winner selection and notification

• The winner will be selected at random from all valid entries after the Closing Date.
• The winner will be notified within 14 days of the Closing Date, using the contact details provided at booking.
• The winner must respond and confirm acceptance within 5 days of receiving the notification. If the winner cannot be contacted, does not respond within that period, or is found ineligible, we reserve the right to forfeit the prize and draw an alternative winner.

8. Eligibility verification and prize collection

The prize is collected in person at Clip ’n Climb Metrocentre, at a time arranged with the venue following notification.

On collection, we may require the winner to provide proof of age, identity and UK residency (for example, photo ID). We check this at the point of collection and do not retain a copy. Failure to provide a valid proof may result in forfeit of the prize and the prize being awarded to an alternative winner.

9. Prize substitution

There is no cash alternative to any prize won. We reserve the right to substitute any prize(s) of equal or greater value should circumstances beyond our reasonable control arise.

10. Disqualification

We reserve the right to disqualify, without notice, any entry or entrant where we have reasonable grounds to believe there has been bulk, automated, fraudulent, duplicate or otherwise non-bona-fide entry, or any breach of these terms.

11. Winner’s details

After the draw, the first name of the winner may be announced in a post on Clip ’n Climb Metrocentre’s official social media channels. The winner’s first name will also be available for one month after the Closing Date by writing to the Promoter at the address in clause 1 (enclosing a stamped, self-addressed envelope).

12. Data protection

If you make a booking during the entry period, we use the booking details you provided (such as your name, email address and the date booked) to enter you into the Promotion and to administer it, including selecting and contacting the winner and fulfilling the prize. We will make you aware of this at the time of booking. If you would prefer not to be entered, email marketing@bandainamco.co.uk with your name and booking details before the Closing Date, and we will remove your entry.

Marketing communications are a separate, optional choice; choosing not to opt in does not affect your entry. We retain entry data only as long as necessary to administer the Promotion and handle any disputes, after which it is deleted or anonymised.

For full details of how we handle your personal data, your rights, and how to contact us, please see our Privacy Policy at www.namcofunscape.com/privacy-policy.

13. Liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded or limited by law. Subject to that, we are not liable for any loss or damage arising from your participation in the Promotion or your use of any prize, to the fullest extent permitted by law.

14. General

• We reserve the right to amend these terms, or to suspend or cancel the Promotion, where necessary for reasons beyond our reasonable control.
• Our decisions on all matters relating to the Promotion are final and binding, and no correspondence will be entered into.
• If any provision of these terms is found to be invalid or unenforceable, the remaining provisions continue in full force.

15. Governing law

These terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

NICAS Programs

• Full payment (£80 for 6 weeks) must be made at the time of booking to secure a place.
• Bookings are confirmed on a first-come, first-served basis.
• Programs are suitable for children aged 4–6 years (Wild) and 6–10 years (Clip).
• Participants must be accompanied by a parent or guardian.
• Sessions are every Wednesday starting 24th September: Wild 4:00 PM, Clip 4:30 PM.
• Missed sessions cannot usually be refunded or transferred unless cancelled by the provider.
• Participants must follow all safety instructions and use provided equipment correctly.
• Parents/guardians must inform staff of any medical conditions or allergies before the first session.
• The provider reserves the right to remove participants for unsafe or disruptive behaviour, without refund.
• Photos or videos may be taken during sessions for promotional purposes; if you do not consent, please inform us in writing.
• The provider cannot accept responsibility for personal injury or loss of personal items, except where required by law.
• The provider reserves the right to cancel or reschedule sessions due to unforeseen circumstances.
• Refunds are only offered if the provider cancels a session.

50% Tuesdays  Offer

• Book a climb on Tuesdays to receive a 50% discount
• Receive 50% off the total booking value
• Applies to standard rates only
• Offer is available all day on Tuesdays
• Twilight offer not available on Tuesdays
• Online Exclusive Offer
• Subject to availability
• Voucher code cannot be used in conjunction with any other offer
• All standard terms and conditions apply
• Not valid on school holidays

Group Offer

• Three people climb for £37.50 and four people climb for £46
• Available all day, everyday
• Standard climbing session
• Available to all
• Available against full price climbing only
• Not to be used in conjunction with any other offer

Twilight Offer

• Climb for £10 with our Twilight Offer, available online only.
• Available all day Monday – Sunday from 5pm.
• Drop Slide not included

Loyalty Card

• Collect 7 stamps for a free climb
• 1 card per climber
• Available all day everyday
• Only valid at Clip ‘n Climb Metrocentre

 CLIP ‘N CLIMB METROCENTRE BOOKING POLICY

Telephone Bookings:

1. To reserve climb over the phone at one of our centres, a non-refundable deposit per person, will be required for any bookings of 2 or more, at the time of booking. The remaining balance can be paid prior to arrival & or must be settled prior to the commencement of your booking at the location.
2. Should you need to cancel, subject to availability we will endeavour to re book you for a future date up to 4 months in advance.
3. Please note the above cancellation policy will only apply with the appropriate notice period given by yourself as outlined under the General Cancellation Policy.

Online Bookings

4. Full payment is required for all online bookings in advance, at the time of booking. Please note that we currently only offer pre-booking of online.
5. Online bookings and any subsequent payments made to Clip ‘n Climb Metrocentre are strictly non-refundable and cannot be cancelled. Subject to availability we will however endeavour to re book you for a future date up to 4 months in advance.
6. Clip ‘n Climb Metrocentre reserves the right to cancel, amend, change or withdraw any offer or promotion at any time.

Party Bookings

Children’s Birthday Parties:

7. To reserve a climb party at one of our centres, a non-refundable £5 deposit per child will be required (minimum of 10 children needed to book Birthdays in advance) at the time of booking. The remaining balance can be paid prior to arrival & or prior to commencement of the party at the centre.
8. In the event of cancellation after paying your party balance, all monies are non-refundable, but the party can be re-booked within 4 months of the original date.
9. Birthday Parties require a minimum party size of 10 children all of whom must be under 16 years of age.
10. The management regret that they cannot accept responsibility for groups of children, therefore it is requested that two parents, guardians or responsible persons aged 18 or over are present for every group of 10 children for the duration of the Birthday Party to ensure you have the most enjoyable experience possible.
11. All birthday packages are subject to availability.
12. It is the responsibility of the party organisers (parents or guardians) to ensure that children are supervised in such a way as to avoid the possibility of any accident or injury from this cause or any other.
13. If a birthday cake is required for the birthday child, the party organiser needs to provide the birthday cake.

Please ensure you make us aware of any allergens prior to arrival

Only food and drink purchased from the location can be consumed on the premises.

Adult and Corporate Party Bookings:

15. We have a range of options for adult and corporate parties. To book please contact your local centre. Contact details can be found at clipnclimbmetrocentre.com. In the event of cancellation after paying your party balance, all monies are non-refundable, but the party can be re-booked within 4 months of the original booking date as long as the relevant notice is given.

General Cancellation Policy

16. Should you need to cancel, we will subject to availability, offer to re book your booking up to a maximum 4 months in the future from the date of the original booking.
17. However, if you the customer give less than 7 days’ notice there will be no refund offered.
18. If you have a complaint to raise about your experience online, from telephone or Clip ‘n Climb Metrocentre, please get in touch with us directly from our enquires@namco.co.uk